Danielle Griffiths
Danielle has over 6 years experience in adult education and technical writing. Her experience encompasses:
• Curriculum Development
• Training delivery
• Document design and creation
• User Acceptance Testing
Danielle is especially skilled at thoroughly understanding complex systems and reflecting this in clear, precise training curriculum and user documentation.
These are some recent examples of Danielle’s work:
• Developed and delivered training in the use of VanCity’s intranet and custom built Content Management System. The work enabled over 200 staff to publish to the site and significantly increased staff confidence in its use. Maintained user documentation as upgrades were made to the Content Management System. Administered an Intranet usability questionnaire to assist the Project Development team’s analysis for site improvements.
• Has delivered a series of five and six day, instructor led, classroom sessions in the use of the Ministry of Children and Family Development’s Management Information Systems for more than four years. Danielle has become so familiar with the business context of the systems that she is frequently mistaken for a Social Worker by her students.
• Analyzed office functionality and completed a business needs assessment for T.K. Distributors (1996) Ltd, a wholesaler of high-end beauty products. Created an office manual to train and support staff in general office procedures and systems use.